Refund Policy
The Dinner Ladies does not offer any refund or return where you simply change your mind in respect of any purchase of a Product.
Our Products come with guarantees that cannot be excluded under the Australian Consumer Law. If you consider that any Product sent to you is damaged, defective or fails to comply with any guarantees in the Australian Consumer Law, you can notify us and we will examine the received digital or physical evidence of the defective Product and will notify you of the outcome via email within 14 days.
If you request a refund for any other reason, you can request a refund by contacting hello@dinnerladies.com.au and we will consider each request at our reasonable discretion. We will notify you of the outcome of your refund request via email within 14 days. If your refund is approved, we will process the refund within 14 days of the day we confirmed to you via email that you were entitled to a refund.
Unless otherwise requested by you, refunds will be issued as a credit to your customer account. You may request that refunds are made to the same credit card used to purchase the applicable Products.
Refunds and returns or replacements do not include postage and/or handling charges and all such charges are at your expense. Where a refund is authorised, there may be a delay of up to and possibly exceeding, 28 days from the authorisation date until you receive the refund.
Please take care when specifying your delivery address as refunds will not be provided if you enter an address incorrectly.
For all assistance with returns please email The Dinner Ladies at hello@dinnerladies.com.au.
Our Products come with guarantees that cannot be excluded under the Australian Consumer Law. If you consider that any Product sent to you is damaged, defective or fails to comply with any guarantees in the Australian Consumer Law, you can notify us and we will examine the received digital or physical evidence of the defective Product and will notify you of the outcome via email within 14 days.
If you request a refund for any other reason, you can request a refund by contacting hello@dinnerladies.com.au and we will consider each request at our reasonable discretion. We will notify you of the outcome of your refund request via email within 14 days. If your refund is approved, we will process the refund within 14 days of the day we confirmed to you via email that you were entitled to a refund.
Unless otherwise requested by you, refunds will be issued as a credit to your customer account. You may request that refunds are made to the same credit card used to purchase the applicable Products.
Refunds and returns or replacements do not include postage and/or handling charges and all such charges are at your expense. Where a refund is authorised, there may be a delay of up to and possibly exceeding, 28 days from the authorisation date until you receive the refund.
Please take care when specifying your delivery address as refunds will not be provided if you enter an address incorrectly.
For all assistance with returns please email The Dinner Ladies at hello@dinnerladies.com.au.