Yes! While The Dinner Ladies is not a registered Aged Care or NDIS home meal service provider and we can’t accept direct invoice payments from third-party providers, many customers with Home Care Packages or NDIS plans order from us successfully.

All orders must be placed online and paid in full at checkout using a credit or debit card. Once your order is placed, we’ll provide a detailed tax invoice, and upon request, we can issue a split invoice separating food costs (30%) from delivery and preparation (70%) to support your reimbursement process.

We always recommend checking with your provider before ordering to confirm they’ll reimburse you.

If you're on a Home Care Package, here's how you can order with us:

• Place your order online via our website – all orders must be paid in full at checkout using a credit or debit card.
• Email us once your order is placed so we can generate a split invoice (separating food, delivery, and preparation costs) – our system doesn’t do this automatically.
• Use your confirmation email (receipt) and the split invoice for reimbursement through your Home Care Provider.
• Home Care Package customers can forward the invoice to their provider for reimbursement of the 70% delivery and preparation component.
• Self-managed customers can send the invoice to their provider with the 30% food component already paid, or follow their provider’s reimbursement process.

We always recommend checking with your provider beforehand to make sure they’ll cover the costs so you’re not left out of pocket.

If you're an NDIS participant, here's how to order with us:

• All orders must be placed and paid for online using a credit or debit card.
• Once your order is placed, email us so we can create a split invoice showing food, delivery, and preparation costs separately — this helps with claiming reimbursement.
• Self-managed participants can upload this invoice to the NDIS portal and request reimbursement for the delivery and preparation components.
• Plan-managed participants can send the invoice directly to their plan manager for reimbursement.

We’re not a registered NDIS provider and can’t accept direct payments from third parties, so it’s essential to pay upfront and claim eligible portions back later. Always check with your plan manager to confirm what’s covered in your plan before ordering.

Yes, we can! While our system doesn't automatically split invoices, we’re happy to manually provide a breakdown for you.

Here’s how it works:

• Place your order online as usual — all orders must be paid in full at checkout using a credit or debit card.
• Email us after placing your order, and we’ll manually create a tax invoice separating the food, delivery, and preparation components.
• This invoice can then be submitted to your provider for reimbursement if eligible.
• We always recommend checking with your provider first to make sure they approve the use of your funding for our meals — we’d hate for you to be out of pocket.
• If you're not confident ordering online, consider asking a friend or family member to assist you.

Please remember to get in touch each time you place an order so we can prepare your invoice.

Please reach out to our friendly customer care team at hello@dinnerladies.com.au